Refund policy

At mnestnova, we want you to love your purchase. If for any reason you’re not satisfied, we’re here to help.

30‑Day Return Policy

You have 30 days after receiving your item to request a return. To be eligible, your item must be:

  • In the same condition you received it

  • Unworn or unused, with tags

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

To start a return, contact us at mnestnovastore@gmail.com. Returns must be sent to: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll provide a prepaid shipping label and instructions. Items sent back without prior approval will not be accepted.

Damages & Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non‑Returnable Items

Certain items cannot be returned:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products

  • Personal care goods (beauty, hygiene items)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

If you’re unsure about your item, email us at mnestnovastore@gmail.com.

Exchanges

The fastest way to get what you want is to return the item you have. Once accepted, you can place a new order for the replacement.

European Union Cooling‑Off Period

If your order is shipped into the EU, you have the right to cancel or return within 14 days, for any reason. Items must be unworn, unused, with tags, and in original packaging. Proof of purchase is required.

Refunds

Once we receive and inspect your return, we’ll notify you of approval or rejection.

  • Approved refunds are processed within 10 business days to your original payment method.

  • Please note: banks and credit card companies may take additional time to post the refund.

  • If more than 15 business days have passed since approval, contact us at mnestnovastore@gmail.com.